Refund Policy

Appointment Cancellation

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A full refund can be offered provided the client contacts and cancels the appointment with a minimum of 48 hours prior to the agreed upon start time of the appointment. If the client does not cancel the appointment with at least 48 hours notice, a refund can not be given.

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Digital Products & Services

Due to the nature of digital goods/services, we do not offer refunds once the product/service has been accessed, downloaded, or delivered, unless there is a clear technical issue or error on our part. Please contact us within 30 days of your purchase if you encounter a problem.

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How to Request a Refund

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To request a refund, please email us at inquiries@samhowardheadshots.co.uk with your order number or details matching those that you booked under, a brief description of the issue, and any relevant evidence. We will respond within 2-3 business days.